360° Customer View
Delivering Integrated Distribution system with Customer Care Solutions. Manage sold devices, customer support & ticketing with a comprehensive, integrated platform.
System Modules
Key Functional Components
Device Management
Streamline operations with effective device management, registration, serial numbers, linked contacts, and service history.
Customer Ticketing
Enhance customer satisfaction through an intuitive ticketing system with multi-channel support, priority management, attachments & notes.
Field Service / Technicians
Empower technicians with tools for efficient task management, route & visit tracking, on-site reporting and photo/audio notes.
Repair System Workflow
End-to-end repair workflow orchestrating every step: issue intake, diagnosis, technician dispatch, repair execution, quality verification, and customer confirmation.
Customer App
Customer registration, secure login, create support tickets, register devices, and track ticket & device repair status.
Web Admin & Dashboards
Full accounting cycle, HR system, sales & marketing, CRM, purchase management, support & repair system with comprehensive reporting.
Key Benefits
Why 369B?
369B is a technology arm within a multi-company group, bringing 15+ years of expertise in delivering enterprise-grade software across the MENA region. We specialize in developing scalable, reliable, and business-driven digital solutions.
Ready to Transform Your Customer Care?
Join leading companies that trust our solutions for their customer care, after-sales, and digital operations.